Returns & Exchanges
At OHTNYC, we want you to be completely satisfied with your purchase; items in original, unworn condition with tags attached are eligible for return or exchange within 14 days of delivery. Please note that certain limited-edition drops and accessories may be final sale to maintain the exclusivity of our collections.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your items in their original OHTNYC packaging, ensuring all signature hardware and protective pouches are included to avoid restocking fees.
Ship It Back
Print the prepaid shipping label provided via the portal and drop off your package at any authorized carrier location within 5 business days.
Quality Inspection & Refund
Once our studio receives and inspects your return, your refund or store credit will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing