Frequently Asked Questions
Everything you need to know about your OHTNYC order.
When will my order ship?
Most orders are processed and shipped within 3-5 business days. You will receive a tracking number via email as soon as your package leaves our studio.
What is your return policy?
We accept returns on unworn items in their original packaging within 14 days of delivery. Please note that for hygiene reasons, earrings are final sale.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
How should I care for my OHTNYC jewelry?
To maintain the quality of your pieces, avoid contact with water, sweat, and perfume. Store them in a dry place and clean gently with a soft cloth.
What materials do you use?
Our collections feature high-quality materials including surgical stainless steel, rhodium plating, and premium hardware designed for durability and style.
Can I modify or cancel my order?
Once an order is placed, we begin processing it immediately. Please contact our support team within 1 hour of purchase if you need to make changes.